At The Phone Covers, customer satisfaction is our top priority. We proudly offer a 30-Day Money Back Guarantee to ensure you shop with complete confidence.
What Does the 30-Day Warranty Cover?
Our 30-day warranty applies from the date of delivery and covers the following cases:
-
Manufacturing defects
-
Damaged product received
-
Incorrect product delivered
If your order meets any of the above conditions, you are eligible for a refund or replacement, subject to policy verification.
Mandatory Unboxing Video
To raise a warranty claim, a clear and continuous unboxing video is mandatory.
The video must:
-
Start before opening the sealed package
-
Clearly show the shipping label
-
Clearly show the product and the issue
-
Be unedited and without cuts
Claims without a proper unboxing video will not be accepted.
What Is Not Covered Under Warranty?
The following are not eligible under the 30-day warranty:
-
Wrong model or product ordered by the customer
-
Damage due to misuse, mishandling, water exposure, or wear and tear
-
Minor color or design variations due to lighting or screen differences
-
Products purchased during BOGO, sale, or promotional offers
-
Products priced at ₹599 or below
Refund Process
-
Once the claim is approved and the product passes inspection, the refund will be processed.
-
Refunds are credited to the original payment method within 5–7 business days.
-
Shipping and COD charges (if any) are non-refundable unless the issue is from our end.
How to Raise a Warranty Claim
Please email us at contact@thephonecovers.in within 30 days of delivery with:
-
Order ID
-
Issue details
-
Mandatory unboxing video
Our support team will review and respond within 24–48 business hours.
Important Note
The Phone Covers reserves the right to approve or reject any warranty claim after verification. This policy may be updated at any time without prior notice.